National Flood Insurance Program
About National Flood Insurance Program (NFIP)
The National Flood Insurance Program (NFIP) is a federal program managed by FEMA that provides affordable flood insurance to property owners, renters, and businesses in participating communities. NFIP policies are designed to help people recover quickly after flood events by offering standardized coverage, predictable rates, and reliable protection. Because standard homeowners insurance does not cover flooding, an NFIP flood policy is one of the most important ways to safeguard your home and belongings from severe weather, storm surge, and rising water.
Payment Information
Please contact us at 251.424.1217 for payment information.
Claims Information
Please contact us at 251.424.1217 for claims information.
Visit National Flood Insurance Program’s website at
www.fema.gov
When to Contact NFIP or Your Flood Insurance Carrier
You can reach out to NFIP (or the private carrier servicing your NFIP policy) for help with:
- Questions about your flood insurance policy
- Understanding coverages for buildings and personal property
- Updating your policy details or renewing your coverage
- Requesting information about flood zones or flood maps
- Submitting documents or providing additional information
- Reporting a new flood claim or checking an existing claim’s status
If you are unsure whether to contact NFIP or the company servicing your policy, Florida Insurance Agency can guide you in the right direction.
Claims Support
The NFIP claims process is designed to help homeowners and businesses recover after flood damage. When filing a claim, having your policy number ready, along with photos, videos, and a list of damaged items, can speed up the process. An NFIP adjuster will work with you to assess the damage and determine what is covered under your policy. If you need help during the claims process—or cannot reach your NFIP carrier—Florida Insurance Agency is always available to support you.
Helpful Tips for NFIP Policyholders
- Keep your NFIP policy documents in a secure, waterproof location
- Review your flood zone each year, especially if FEMA updates the map
- Take photos of your home and belongings before hurricane season
- Notify your agent if you make upgrades to your home that may affect coverage
- Consider purchasing contents coverage, as it is not automatically included
- Renew your policy on time to prevent any coverage gaps
